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Blogging on a Book: If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently: The Management Culture Matters
I love the simplicity in the emphasis of the impact of the management culture when using Deming’s ideas and philosophy: “Much has been written about the success of Deming’s ideas and philosophy in Japan. In the United States, however, it has not been nearly so successful, although it has been almost universally adopted. At first…
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Random Thoughts: Still on my Elimination of Waste Soapbox
I was just skimming / reading my dissertation (part of an effort to make some of the knowledge in it more accessible. That dissertations aren’t widely read is not a secret 😉 I was thinking / realizing how much my thinking and understanding has advanced in the 3.5 years since I wrote it and it…
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Blogging on a Book: Inside the Mind of Toyota. Developing People: Start with Motivating
“Where motivation exists, technical knowledge and skills will follow.” -Satoshi Hino, Inside the Mind of Toyota “Production is the starting point for creating value and creating civilization. Without production there is no technological progress. Production always takes place by virtue of people and their accumulated know-how. Unless you nurture people, therefore, you can’t even begin…
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Blogging on Blogs: Purpose: Why have one?
Purpose, like so many things, can be looked at from different perspectives. With Lean it seems it is usually discussed at the organization or department level. It might be told or reached by consensus – does which matter? But what about individual purpose? Is that important? Do you want to live longer?                         …
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Why and How: What is the relationship with What is done and What is achieved?
I’m a big fan of seeking to understand. To the point where I have a paradigm of caring far more about the intention behind actions than the actions themselves. Though I hope that the actions are supportive of the intention. But when they are not, what is important is to understand why the action did…
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Change Process: Engaging People and Overcoming Resistance
Resistance to change is a commonly noted problem in the process of change. Given my obsession with understanding I like to start with understanding and respecting the resistance. Kathleen Dannemiller, building off the work of David Gleicher, presents the following change formula as a diagnostic tool and planning model: “D x V x F >…
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Building on a Previous Post: Understanding Motivation: Can It Help Influence Willingness to Change?
Respecting and understanding where people are at using motivation interviewing was discussed in a previous post: Understanding Motivation: Can It Help Influence Willingness to Change? Capital One has provided a phenomenal resource by compiling and sharing material on using motivation interviewing: Coaching Past Denial and Resistance.
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Understanding Motivation: Can It Help Influence Willingness to Change?
What motivates people? Does it matter? Do we need a shared purpose to align around? If we don’t have a shared purpose can we find a way to respectfully understand where people are and what motivates them? Motivational Interviewing supports autonomy, mastery, and purpose. And respectfully meets people where they are. Can that influence willingness…
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Understanding Resistance to Change: Can it Help Influence Willingness to Change?
You can’t make other people change. Sure you can change their environment and they will either: Change and fit well in the new environment Or not change And leave the environment Or not leave and either Not fit with the environment Or not let the environment change The discrete options are for the purposes of…
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Why I do what I do: Where I am coming from
Advice for interacting with others frequently includes: Know your audience Meet the learner where the learner is And sometimes you will hear: Let the audience know you Let the learner know where you care coming from and how it impacts your teaching / coaching The structure of a blog isn’t all that conducive to getting…